For teams
Follow up automatically, and stop the moment they reply.
Message people again on a schedule: no-reply follow-ups after a quote, appointment and payment reminders before a date, and reminders for your team to call someone who has gone quiet.
app / Saffron Home / Follow-ups

Follow-ups & reminders
What you get
- No-reply follow-ups
- “Did you have a chance to look at the quote?” after a day, again after three, then a final note — stopping as soon as the contact replies.
- Date reminders
- One day and one hour before an appointment, a class, a fee due date or a renewal, in the contact’s time zone.
- Team reminders
- Notify the conversation’s assignee, the lead owner or a teammate when someone has not answered.
- Sequences of up to 10 steps
- Send a message, remind a teammate, change tags or resolve the conversation, with conditions such as “only if not read”.
- AI-written follow-ups
- Let the AI write a step from the conversation and your goal, falling back to your text when it is unsure.
- Respectful by default
- A send window, a per-contact daily cap and pacing behind your transactional messages. STOP always ends every follow-up.
- Automatic rules
- Start sequences when a tag is added, a keyword arrives, a lead changes status or a deal moves stage.
- Campaign non-responders
- Attach a no-reply sequence to a campaign; recipients leave it when they reply.
- Step-by-step results
- Running, completed and stopped counts, reply rate and a per-step funnel from sent to replied.
How it works
- 01Build a sequenceSteps with waits relative to enrollment, the previous step or a reminder date.
- 02Publish itPublishing freezes a version; people already in the sequence keep theirs.
- 03Start itFrom the inbox or a contact, for a segment, from a campaign, by rule or through the API.
Plans
Which plans include it
Follow-up messages count toward your monthly messages. AI-written steps use your AI budget.
Free
$0
Not included
Starter
$19 / mo
- 3 sequences / project
- 1,000 running follow-ups
Business
$99 / mo
- 25 sequences / project
- 25,000 running follow-ups
Enterprise
Custom
- Unlimited sequences / project
- Unlimited running follow-ups
Documentation
Only message people who expect to hear from you. Opted-out contacts are never messaged; see the acceptable-use policy.
Works with
Messaging API & webhooksSend and receive WhatsApp messages from any application.
Team inboxAnswer your WhatsApp numbers together, without double replies.
AI assistantAnswer customers instantly from your own business knowledge.
Contacts & campaignsSend personalized, consent-based messages to the right audience.
CRMTurn WhatsApp conversations into qualified leads and won deals.
Get started
Link a number. Send the first message. Bring your team in when you are ready.
The free plan includes the full API, webhooks and dashboard. Paid plans are activated by our team on request.