For teams

Answer your WhatsApp numbers together, without double replies.

Every person who writes to one of your numbers gets a conversation. Your team assigns it, replies, leaves internal notes, tags and resolves it, and everyone sees changes live.

Start free Read the guide

Team inbox

What you get

Assignment and auto-assignment: Take conversations yourself or let round robin or least-busy assignment pick an available agent, with an optional cap per agent.
Internal notes and mentions: Switch the composer to an internal note your customer never sees, and @mention a teammate to bring them in.
No double replies: See when a teammate is viewing or typing. If someone answered while you were writing, the inbox asks before sending yours.
Saved replies: Type / and a shortcut to insert a saved reply, personalized with the contact’s first name.
Business hours and away messages: Set your hours and time zone; an away message answers outside them, at most once every 12 hours per conversation.
Response-time targets: First-response and follow-up reply targets, optionally in business hours. Overdue conversations are flagged and the assignee is notified.
Agent role and seats: Invite agents who see only the inbox, never API keys, webhooks, billing or the raw message log.
Reports: Opened and resolved conversations, first-response and resolution times, target attainment, a per-agent table and busiest hours. Export to CSV.
Desktop notifications and shortcuts: Get notified about new messages, mentions and assignments, and work from the keyboard with j, k, e and a.

How it works

01Turn on the inboxRecent conversations are imported as resolved, so their history is there when people write again.
02Give your team seatsAssign seats to the people who answer, or invite agents who only see the inbox.
03Work in viewsMine, Unassigned and All, with filters for status, tag, team, number and unread.

Plans